Site & Systems by Kerry Milauskas

Mission work deserves calm, working systems.

I help nonprofits turn communication, intake, and web operations into clear, maintainable workflows.
Contract scope is clean. Hand-off is real. Your team gets time back.

Clear website structure that people can actually navigate
Intake and contact systems that do not require babysitting
Plain-language documentation so your work does not vanish when someone leaves

Start a scoped conversation
See contractor offerings

What this looks like in real life

A volunteer lead can publish updates without panic.
Intakes land in the right place, with the right information.
Follow-ups happen without rewriting the same email five times.

The goal is steady operations, not more dashboards.

I build WordPress-first websites and communications systems for nonprofits that need clarity, reliability, and a setup they can keep using.

Contractor offerings

Three ways I support mission-driven organizations. Each is scoped, maintainable, and designed to reduce operational drag.

Offering 1

Nonprofit Communications & Content Systems

Writing, structure, and publishing systems that keep messaging consistent and human, especially when information is sensitive or time-sensitive.

Website content structure and rewrites
Case updates, articles, and plain-language pages
Templates for repeat communications

Offering 2

Web & Forms Operations (WordPress-First)

Site builds, forms, and workflow connections that move inquiries where they should and make day-to-day upkeep realistic.

Information architecture and page builds
Forms, routing, and email confirmations
Operational cleanup for maintainability

Offering 3

Rapid Response Digital Infrastructure (Bounded)

Time-sensitive awareness or outreach systems with strict scope, fast setup, and clear handoff.

Intake and triage workflows
Rapid publishing structure for updates and assets
Documentation and handoff

Small nonprofits
Volunteer-heavy teams
Program + outreach orgs
Time-sensitive comms
WordPress-first stacks

Selected work

A few projects that show how I work. These are operations-forward builds, not design-only makeovers.

Rapid Response + Comms Systems

New England Missing

Built and maintained web infrastructure, intake workflows, content system, and graphics pipeline for time-sensitive missing person awareness work.

Deliverables: WordPress structure, automations, intake routing, content, flyers, publishing support.

WordPress + Payments + Course Delivery

Private Detective Trainer

Rebuilt the website, created the logo, and implemented Stripe payments and video course delivery so the business could sell and deliver training cleanly.

Deliverables: site rebuild, identity, payments, course infrastructure.

Long-Term Ops + Support Systems

Jazzedge (PianoWithWillie.com)

Five-year paid role supporting an online education platform: WordPress updates, video editing, student support, FAQs, automations, and channel management.

Deliverables: content ops, documentation, support systems, publishing and platform upkeep.

How I work

Clear scope, calm execution, real handoff.

I map what is already happening, simplify the steps, and build a workflow your team can keep using.

1. Quick diagnostic
What is working, what is getting missed, and where friction is hiding.

2. Scope and build
We choose a realistic scope, then I build structure, forms, and flow.

3. Document and hand off
You get plain-language notes and templates so the system stays usable.

4. Optional support window
If needed, a short support window for adjustments and training.

What I optimize for

Clarity over cleverness
Maintainable systems over fragile automations
Human tone over corporate language
Boundaries over vague “help”

If the system cannot be maintained, it is not finished.

Want to talk through a scoped project?

Send a short note with what feels messy right now: your site, your intake flow, your publishing process, or your follow-up workload.
I will reply with what I see and what a clean scope could look like.

No need for perfect language. A few sentences is enough.

Start here

I read every message myself and reply by email.